1. Nature of Services

Transpo Ship operates as a shipping aggregator platform that connects users with third-party courier and logistics partners across India.

Shipping services are fulfilled by courier partners, and certain cancellations, refunds, or compensation requests may depend on the policies of the respective courier company.

2. Order / Shipment Cancellation

Before Shipment Pickup

• Users may cancel a shipment before the parcel is picked up by the courier partner.
• Wallet deductions or prepaid shipping amounts may be reversed to the user’s wallet balance.
• Payment gateway charges, taxes, or convenience fees may be non-refundable.

After Shipment Pickup

• Cancellation requests may not be accepted.
• Shipping charges become non-refundable.
• Return-to-Origin (RTO) charges or additional courier fees will be borne by the user.

COD Orders

• Cancellation after dispatch may attract forward and RTO shipping charges.
• COD remittance fees and platform charges are non-refundable.

3. Refund Eligibility

Refunds may be processed only under the following conditions:

• Duplicate payment made for the same shipment.
• Shipment booking failed but payment was deducted.
• Courier service could not be initiated due to technical issues.
• Excess amount charged due to verified billing errors.
• Wallet recharge failure where amount was deducted but not credited.

4. Non-Refundable Situations

• Shipment delays caused by courier partners, weather, strikes, or operational issues.
• Incorrect consignee details entered by the user.
• Delivery failure due to customer unavailability.
• Return-to-Origin (RTO) cases.
• Restricted or prohibited shipments.
• Weight discrepancies validated by courier partners.
• Government restrictions or force majeure events.
• Any used or completed logistics service.

5. Refund Processing Timeline

• 5–7 business days for wallet reversals.
• 7–10 business days for bank account, UPI, or card refunds.

Actual timelines may vary depending on banks, payment gateways, and financial institutions.

6. Wallet Balance & Adjustments

• Recharge amounts added to the Transpo Ship wallet are generally non-withdrawable.
• Wallet balances can only be used for future shipping transactions.
• Suspicious or fraudulent activity may result in temporary withholding of wallet balances.

7. Lost, Damaged, or Delayed Shipments

Claims related to lost, damaged, or delayed shipments are subject to:

• The policies of the courier partner.
• Verification and investigation processes.
• Submission of valid proof and documentation.

Transpo Ship acts as a facilitator between the user and courier partner and does not guarantee compensation unless approved by the courier partner.

8. Fraudulent or Abuse Activity

• Reject cancellation or refund requests suspected to be fraudulent.
• Suspend accounts involved in abuse, chargebacks, or fake bookings.
• Recover wrongful credits or refunds issued due to technical errors.

9. Policy Updates

We may update or modify this Refund & Cancellation Policy at any time without prior notice.

Updated versions will be published on this page with the revised “Last Updated” date.

10. Contact Us

For refund, cancellation, or billing-related queries, please contact:

• Transpo Ship
• 84A, 1st Floor, Prakash Mohalla, East of Kailash, South Delhi – 110065, India
• Email: support@transpoship.com
• Phone: +91-9821216747