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Transpoship FAQ’s

Last Updated: 1st March 2026

What is Transpoship?

Transpoship Private Limited is a shipping aggregator platform in India that helps businesses and individuals ship products using multiple courier partners from a single dashboard. It simplifies logistics by offering shipment booking, tracking, COD management, and returns in one place.

How does Transpoship work?

Transpoship connects users with courier partners. You can create shipments, select a courier based on price and delivery speed, generate shipping labels, schedule pickups, and track orders in real time through a single platform.

Is Transpoship a courier company?

No, Transpoship is not a courier company. It is a logistics aggregator that partners with third-party courier companies to provide shipping services across India.

Who can use Transpoship?

Transpoship is ideal for:

  • eCommerce sellers and D2C brands
  • Shopify, WooCommerce, and marketplace sellers
  • Small businesses and enterprises
  • Individuals shipping parcels

Which courier partners are available on Transpoship?

Transpoship offers multiple courier partners depending on your pickup and delivery location. Users can compare courier options based on delivery speed, cost, and serviceability before booking a shipment.

Can I integrate my online store with Transpoship?

Yes, Transpoship supports integration with platforms like Shopify and WooCommerce to automate order processing and shipping.

How do returns work on Transpoship?

Returns on Transpoship are handled as reverse logistics shipments. You can initiate a return request from your dashboard, and the courier partner will pick up the product and deliver it back to your address.

What is RTO (Return to Origin) in shipping?

RTO occurs when a shipment cannot be delivered to the customer and is returned to the seller. This usually happens due to incorrect address, customer unavailability, or refusal to accept the order.

What happens if an order is undelivered?

If an order is undelivered, it is marked as RTO and returned to the sender. Both forward and return shipping charges are applicable.

Why do deliveries fail?

Delivery failures may occur due to:

  • Incorrect or incomplete address
  • Customer not available at delivery location
  • Customer refusal
  • Serviceability issues in certain areas

Can I change the courier partner after booking a shipment?

You can change the courier partner before the shipment pickup is scheduled. Once the shipment is picked up, courier changes are not allowed.

How do I schedule a pickup?

Pickup can be scheduled during shipment creation or manually from the dashboard, depending on courier partner availability and location.

When is pickup generated after booking?

Pickup is generated based on courier partner cut-off times and serviceability. Once scheduled, pickup details are visible in your dashboard.

How can I track my shipment?

You can track your shipment in real time using the tracking ID (AWB number) from your Transpoship dashboard.

Why is my tracking not updating?

Tracking updates only after the courier partner scans the shipment during pickup or transit. There may be slight delays in updating tracking status.

What is the estimated delivery time for shipments?

Delivery time depends on courier partner, shipment type, and destination pin code. Estimated delivery timelines are shown before confirming your shipment.

What should I do if my shipment is delayed?

If your shipment is delayed, you can raise a support request from your dashboard. The Transpoship team will coordinate with the courier partner to resolve the issue.

How are shipping charges calculated?

Shipping charges are calculated based on:

  • Actual or volumetric weight
  • Package dimensions
  • Pickup and delivery location
  • Courier partner selected

All charges are displayed before confirming the shipment.

Why do shipping charges vary?

Shipping costs vary due to delivery distance, zones, weight slabs, and courier partner pricing. Remote or non-serviceable areas may have higher charges.

What is volumetric weight in shipping?

Volumetric weight is calculated based on package dimensions and may be charged if it exceeds the actual weight of the shipment.

Can I ship both COD and prepaid orders?

Yes, Transpoship supports both prepaid and Cash on Delivery (COD) shipments.

Is COD available for all pin codes?

COD availability depends on courier partner coverage and whether the destination pin code supports COD services.

How can I check pin code serviceability?

You can check serviceability by entering pickup and delivery pin codes during shipment creation. Available courier options and delivery timelines will be displayed.

Can I ship fragile items through Transpoship?

Yes, fragile items can be shipped, but proper packaging and labeling are required. Damage claims may not be accepted if packaging is inadequate.

What items are prohibited from shipping?

Prohibited items include illegal goods, hazardous materials, explosives, narcotics, and restricted items under Indian law.

Is GST required for shipping in India?

GST is mandatory if you are shipping taxable goods as per Indian regulations. Compliance depends on your business type and shipment category.

Do I need to complete KYC on Transpoship?

Yes, KYC verification may be required to enable features like shipping, COD services, and payment settlements. Documents typically include PAN and address proof.

How can I contact Transpoship support?

You can contact Transpoship support via email, phone, or through your dashboard for assistance with shipping, tracking, billing, or technical issues.