1. Payment Methods

Users can make payments through:

• Prepaid wallet balance
• UPI (Unified Payments Interface)
• Credit/Debit Cards
• Net Banking
• Other payment methods made available on the platform

All payments are processed through secure third-party payment gateways.

2. Wallet System

Transpoship provides a prepaid wallet system for faster transactions.

Wallet Usage

• Users can add funds to their wallet for booking shipments
• Wallet balance is used to pay for shipping charges and related fees

Wallet Conditions

• Wallet balance is non-transferable
• Wallet funds are generally non-withdrawable, except where required by law or approved by Transpoship
• Promotional credits may have expiry and usage restrictions

3. Pricing & Charges

Shipping charges depend on:

• Dead weight or volumetric weight (whichever is higher)
• Pickup and delivery locations
• Courier partner selected
• Service type (surface, air, express)

Additional charges may include:

• Fuel surcharge
• Remote area surcharge
• COD (Cash on Delivery) fees
• Handling or convenience fees
• GST and applicable taxes

All applicable charges will be displayed before booking confirmation.

4. Weight Discrepancy & Reconciliation

Courier partners may re-weigh shipments during transit.

If a discrepancy is found:

• Additional charges will be applied
• Charges will be debited from the user’s wallet or invoiced

Failure to clear dues may result in:

• Account suspension
• Restricted access to services

5. Billing & Invoices

• Users will receive invoices for all completed transactions
• Invoices include GST details where applicable
• Users are responsible for providing accurate billing information

Invoices can be accessed via:

• User dashboard
• Email notifications

6. Failed Transactions

In case of failed payments:

• If the amount is deducted but not credited, it will typically be reversed within 5–7 business days
• If the issue persists, users must contact support with transaction details

7. Refunds & Adjustments

Refunds are governed by our Refund & Cancellation Policy.

Approved refunds may be processed as:

• Wallet credits
• Original payment method

Transpoship reserves the right to:

• Adjust wallet balances for billing errors
• Recover undercharged amounts

8. COD (Cash on Delivery) Billing

• COD service charges will apply
• COD remittance will be processed as per agreed timelines
• Any deductions such as RTO, discrepancies, or fees will be adjusted before remittance

9. Taxes

• All charges are subject to applicable GST and government taxes
• Users are responsible for compliance with tax laws, including GST filings

10. Disputes & Chargebacks

• Users must raise billing disputes within 7 days of invoice generation
• Chargebacks initiated without prior communication may lead to account suspension or legal recovery actions

11. Fraud Prevention

Transpoship reserves the right to:

• Verify transactions for suspicious activity
• Block or cancel transactions deemed fraudulent
• Suspend accounts involved in misuse or abuse

12. Policy Updates

Transpoship may update this Payment & Billing Policy at any time without prior notice. Updates will be reflected on this page.

13. Contact Us

For payment or billing-related queries:

• Transpoship Private Limited
• Email: support@transpoship.com
• Phone: +91-9821216747
• Website: https://transpoship.com